You can track your order by using the tracking number provided in the shipping confirmation email. Visit the UPS or the relevant third-party delivery company's website and enter the tracking number to get real-time updates on your shipment.

Delivery times may vary depending on your location and the shipping method chosen during checkout. Typically, orders are delivered within 3-7 business days. You will receive an estimated delivery date in your shipping confirmation email

We recommend contacting us at support@slosh.dog as soon as possible if you need to change your shipping address. We'll do our best to assist you, but please note that address changes may not be possible if the order has already been shipped.

Shipping costs depend on your location, the shipping method you choose, and the size of your order. You can see the shipping fees during the checkout process before finalizing your purchase.

For any inquiries or assistance, you can reach us at support@slosh.dog. We strive to respond to all emails within 24-48 hours, excluding weekends and holidays.

Yes, we do offer international shipping. During the checkout process, you can select your country, and shipping options and costs will be displayed accordingly.

If you wish to cancel your order, please contact us at support@slosh.dog as soon as possible. We will do our best to accommodate your request, but cancellations may not be possible if the order has already been processed and shipped.

We accept Shopify Payments, which includes major credit cards (Visa, MasterCard, American Express), and other popular online payment options.

Our returns policy is handled on a case-by-case basis. We generally do not accept returns for reasons such as wrong size, no longer wanting the product, or very slight (unnoticeable) product defects. All sales are final. However, if you believe your situation warrants a return, please contact us at support@slosh.dog with a clear description of the issue, and we will review your case.

Please note that for international orders, customs duties and taxes may be applicable. These charges are determined by the customs authorities in your country and are not included in our product prices or shipping fees. Customers are responsible for paying any customs duties or taxes that may apply to their orders.

if you've realized you ordered the wrong size, please reach out to our customer support team as soon as possible to request a size change. We understand that mistakes can happen, and we'll do our best to assist you. However, please note that if more than 24 hours have passed since your order was placed, we may not be able to amend the order.

It's important to keep in mind that we cannot accept returns or size swaps for items that have already been shipped and delivered, so timely notification is crucial. Please contact us promptly at support@slosh.dog

If you haven't received your order within the estimated delivery timeframe, please follow these steps:

1. Check your tracking information: Use the tracking number provided in your shipping confirmation email to check the status of your order. Visit the UPS or relevant third-party delivery company's website and enter the tracking number to view the latest updates on your shipment.
2. Verify the delivery address: Double-check that the shipping address you provided during checkout is accurate and up to date. Sometimes, delivery issues can occur due to incorrect addresses.
3. Check for delivery attempts: In some cases, the delivery company may have attempted to deliver your order, but you were not available to receive it. Look for any delivery attempt notifications left at your address or contact the carrier directly to inquire about attempted deliveries.
4. Contact our customer support: If you've followed these steps and still haven't received your order or have concerns about its delivery status, please reach out to our customer support team at support@slosh.dog. We'll investigate the issue and work to resolve it as quickly as possible. Be sure to include your order number and any relevant details in your message to help us assist you effectively.